How do you pronounce ‘Heartdiction’?
We’re really into creating around here, so heartdiction’s name is a spinoff of the word ‘addictions’, we like to believe we offer you your heart’s addictions.
Do you have physical stores?
We presently don’t have a brick and mortar store, …we have regular pop up stalls that we exhibit several times during the year, and a whole lot of awesome stockist but if you want to meet with us we are an email away. Wink*
Can i get on your mailing list?
You bet. We will even give you a coupon code for 10% off your next purchase when you join our mailing list. Just scroll down to sign up in the footer below.
How do I unsubscribe from your mailing list?
You can remove yourself from our email mailing list or update your preferences by clicking on the unsubscribe link at the bottom of the email you receive from us.
I am trying to access your website but there is a problem. Can you help?
It can get a little frustrating when you can’t view a website properly so if you are having trouble, we have a few things that you can try: make sure you have the most recent version of your web browser, clearing your cookies through your internet options can also help. If these 2 suggestions don’t work please don’t hesitate to contact us.
Is your website secure?
Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (ssl) to encrypt the communication. Happy shopping! Do you ship internationally? Yes, yes we do! Our Heart♥Dictions are sent anywhere and everywhere!
How do i find out more information about the garment i want to buy?
We know how important it is for a garment to fit properly and feel right, so we take time to explain a garment’s fit, style and fabric on each item’s page. If you do have more questions regarding fit, fabric or want specific measurements, please contact our customer service team. We will be happy to advise you. If they don’t have the information at hand, they’ll be sure to get back to you as soon as possible.
Why doesn’t my order fit me?
Please check our size chart to get acquainted with our sizes
Are your planners dated?
Our planners are yearly ones and the #hdhqplanner2017 runs from Jan 01 2017 to Dec 31 2017. Though we might look to introducing undated planners soon.
Can I order planners or cards with my company logo and custom information on it?
Yes, you can, for an additional cost you can place custom orders. Check our custom orders tab or please contact us our customer service team to place your orders.
Are your journals dated?
No they are undated so that you can start using it at any time.
ORDERS AND PAYMENTS
Why can't I add an item to my shopping cart?
If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site.
Can the shipping address be different than the billing address?
Yes. During the purchasing process, you can indicate a shipping address different from the one you entered for billing/when registering.
How do I pay for my order?
You can pay using Visa, MasterCard and Interswitch cards, bank deposit/transfer or pay cash on delivery (COD).
Will I receive a confirmation after placing my order?
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Our warehouse team will then process your order and you’ll receive a shipping confirmation email when your order is dispatched for delivery.
I am outside Nigeria; how do I order?
All international orders should be made via email, please contact our Customer service team to place, confirm and finalise your order. We may not be available in your country yet, but we are always looking to expand to new and exciting places! To be the first to know about when and where we will be available, please follow us on our social media pages or sign up to our newsletter.
Where is my international order?
Delivery for orders shipping outside of the Nigeria may take up to 30 days due to international customs processing time. We will do our best to expedite the process but unfortunately customs procedures are beyond our control. If your package appears to be not moving, this is most likely an indication that it is still in customs.
Why am i getting charged extra for my international order?
International shipping charges (all orders outside Nigeria) do not include the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes are the responsibility of the customer, and must be paid at the time of delivery. Please contact your local customs office for more information.
I didn't receive an order confirmation or shipping confirmation email. What should I do?
First, check your account to see order status, if confirmed and/or shipped please check your email spam folder. If it is still not there, we are sorry that you did not receive confirmation of your order. It is possible that we have an incorrect email address for you. Please contact us at OR@Heartdictions.com or 0706-343-3837 so we can verify your order was placed and resend you an email confirmation.
How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status. Generally, orders will ship out in 2/5 business days. Weekend orders are processed on Monday. You can check the status of your recent order in your account page. We will also notify you via email/sms with the various changes in your order’s status.
When will my order arrive?
Orders are dispatched and shipped within three (3) business days from the date you place your order. Please allow extra time for the processing and shipping of custom orders. Please note, during the holiday season, processing and shipping may take longer than three (3) days.
How do I cancel/ change my order or edit my address after my order has been placed?
If you would like to change/edit your order please email us on OR@Heartdictions.com or call us immediately at 0706-343-3837 to see if your order is eligible for cancellation, during our business hours of 10am-6pm, Monday-Saturday. However, once an order has been shipped you cannot change it. If you want to add items, you should place another order within 10 hours of your original order, if the orders carry the same name and address we would merge them to avoid the additional delivery charge. However, if your order has already been shipped you would be charged for delivery twice.
I placed my order during the weekend why hasn't it shipped out yet?
All orders received on weekends and holidays are processed the following business day, including express orders after 12pm.
PROMOTIONS AND DISCOUNTS
How can I find out about special offers and promotions?
Simply sign up to our mailing list by creating an account. You can choose whether to receive email updates and/or text messages about future offers and promotions. Also, follow us on Instagram (@hdhqgoods and @heartfrock and @doa.brand) and Facebook (@hdhqgoods ) for daily updates.
GIFTS & GIFT CARDS
What if my order is a gift?
All orders are packed in an heartdictions box which is suitable for gifting, however you can include the gift wrap option and an order message to include a card or proper gift wrapping.
Why can't I sign into my account?
If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check that you haven’t accidentally left Caps Lock on. If you forget your password, you can reset it by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. Please check you spam folder in case it ends up there.
Why hasn't my package arrived yet?
If your order has not been delivered within the timescales of your shipping method please send us an email at OR@heartdictions.com or call us on 0706-343-3837.
What should I do if my order is damaged/defective?
Heartdictions.com only sells items in perfect condition. However, if you think there is a fault with an item you have received please contact us at OR@heartdictions.com . For details on how to return your faulty items, please see returns and exchanges.
What should I do if an item is missing from my order?
If an item is missing from your order, please contact us on OR@heartdictions.com or 0706-343-3837 and let us know exactly what is wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details.
SOLD-OUT ITEMS AND RESTOCKS
Do you get items back in stock if they are sold out?
We hardly restock our products. If you see something that you would like to purchase, we recommend that you get it before it sells out, as our items sell out quickly.
Can I request an item to be restocked?
We are sorry, but we currently do not accept requests for restocking.
RETURNS AND EXCHANGES
My item arrived damage. What do i do?
If your item arrives damaged, please see exchange and return policy.
How do I carry out exchanges?
The above process also applies to exchanges. We only replace items if they are defective, damaged or the wrong size.
I have not received my refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at OR@heartdictions.com